Quality System


To earn and maintain a reputation for Quality products, exceeding the expectations of our Customers and the performance of our peers


To deliver products and services that secure customer satisfaction whilst consistently satisfying the regulatory requirements, and striving for excellence through a philosophy of continuous improvement


  • Working within the requirements of regulation, the operational framework and other mandatory policies and processes,
  • Obtaining and maintaining applicable national and international certifications in line with business objectives,
  • Obtaining effective measurement of customer satisfaction,
  • Application of corrective actions and risk and opportunity management to deliver affordable solutions,
  • Obtaining effective deployment of executive management review to eliminate surprises and enable timely risk mitigation,
  • Deployment of an effective lessons learned system to aid continual improvement and monitoring their adoption by the business,
  • Creating and support the provision of safe products and services,
  • To create a company culture based on equality, integrity, team work.


  • To achieve exceptional performance through employee ownership of quality
  • To deliver the product and service quality
  • To create a robust framework to assure Quality in our supply chain
  • To reach and maintain an operational effectiveness capable of delivering on our Customer’s expectations
  • To achieve high Quality performance to deliver measurable customer satisfaction
  • To demonstrate the leadership commitment to Quality